Nurses, therapists, taxi drivers, underwriters—I approached every training project as a design challenge to create meaningful learning experiences. I combined human-centered design methods and adult learning principles to promote self-directed, goal oriented, and practical learning.
My instructional design approach
Some clients were looking to improve existing trainging, but most of my projects started all the way back at a basic business need.
Is this even a training problem?
- Me, at every requirements meeting
It's amazing how often businesses believe more training in isolation will fix any problem. My introduction to UX design was helping clients understand when it is faster, cheaper, and more effective to improve the process or the system, and then followed up with more focused and meaningful training.
I completed end-to-end training projects in 4-6 week sprints: understanding the problem and the learners, talking to SMEs, identifying the training gap, pouring over every bit of existing information. When I was confident we were solving the right problem, I began structuring the module, crafting content, media, evaluations, pretesting and deploying.